Information We Collect, And How We Use It
Telephone numbers you provide
If you supply us with your telephone number, we will use it only to communicate with you about your subscription, orders you’ve placed online, questions you have asked, and/or services you have requested online.
E-mail addresses you provide
If you supply us with your e-mail address, we will use it only to communicate with you regarding orders you have placed, questions you have asked, and/or services you have requested online. If you are a subscriber to matesrates e-newsletter, you may also receive periodic e-mails from us with information about your subscription, new products and services, upcoming events, and special announcements from matesrates.
If you do not want to receive e-mail from us in the future, please let us know by unsubscribing using the tools provided (eg, unsubscribing from our e-newsletter) or by contacting us. We will respond to and honour your request as quickly as possible.
Regarding e-mails you send to us: please be aware that e-mail is not a secure method of transmitting information; therefore, please do not send us credit-card information or disclose other sensitive information by e-mail. matesrates is not responsible for any loss or damage that results from interception and/or unauthorised use by third parties of any information that you send us by e-mail.
Postal addresses you provide
If you supply us with your postal address online, we may use it to contact you regarding services you have requested or orders you have placed online. We may also contact you to announce new products and services from matesrates, special discounts, and upcoming events.
If you do not want to receive promotional mail from us in the future, please contact us. If you opt out of promotional mail, we may still use your postal address to contact you regarding your subscription and/or any other orders you’ve placed.
How We Share Your Personal Information
With Service providers we hire
matesrates contracts with other companies to provide certain services on our behalf, such as order processing and shipping, mail and e-mail distribution, website analysis, and so forth. We provide these companies with only the information they need to perform their services. These companies are restricted from using your personal information in any way other than to provide services for us, and they may not share or resell this data. We require our service providers to treat your personal information with the same high degree of confidentiality and security as we do.
For legal purpose
matesrates may release personal information as required by law — for example, to comply with a court order. In very limited circumstances, we also may release personal information if we believe in good faith that disclosing such information is necessary to protect the safety of our subscribers, our website visitors, this website, and/or the general public.
Links to External Websites
How To Contact Us About Privacy
Please write to us at:
PO Box 8310
Subiaco East LPO
Subiaco WA 6008
Or use the contact form or phone/fax details below.